Thornaby (TBY)
Thornaby station, Mandale Road, Thornaby, Cleveland, TS17 6AW
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:45 - 19:00
- Opening Hours Saturday: 05:45 - 19:00
- Opening Hours Sunday: 09:15 - 16:45
Location
The ticket office is located within the station building located between the two platforms.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcards are available from the ticket office, and can be topped up there or using the ticket machine.
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live journey information
Staff Help Available
- Staff Help Available Monday to Friday: 05:45 - 19:00
- Staff Help Available Saturday: 05:45 - 19:00
- Staff Help Available Sunday: 09:15 - 16:45
Customer Help Points
Yes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Customer Services Notes
To speak to a member of our team, please call: 0345 600 1671.
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station is category A. Step free access is provided from the station entrance to the platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Waiting rooms
- Waiting rooms Monday to Friday: 05:45 - 19:00
- Waiting rooms Saturday: 05:45 - 19:00
- Waiting rooms Sunday: 09:15 - 16:45
Seating is available within the booking hall, which is heated, during staffed hours.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
4 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:45 - 19:00
- Staff help available Saturday: 05:45 - 19:00
- Staff help available Sunday: 09:15 - 16:45
Customer Help Points and Meeting Point
Yes
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed.
When using the Help Point our CCTV will be monitoring your position for the duration of the call.
Helpline
- Helpline Monday to Sunday: Yes
The TransPennine Express Passenger Assist Team are not available on Christmas Day or Boxing Day.
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.
Nearest accessible station
Toilets
Yes
A unisex toilet is available in the station building during booking office opening hours only. (Includes disabled and baby changing facilities).
Accessible Toilets
Yes
The accessible toilet is located in the station building agacent to the main access road, the facility can be accessed using a radar key.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:45 - 19:00
- Waiting Rooms Saturday: 05:45 - 19:00
- Waiting Rooms Sunday: 09:15 - 16:45
Seating is available within the booking hall, which is heated, during staffed hours.
Seating Area
Yes
Operator
TransPennine Express
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
60 spaces
Accessible spaces
4 spaces
Parking is free for registered disabled customers parking in disabled spaces displaying a valid Blue Badge Permit. Blue Badge holders must also register their permit at bit.ly/tpebluebadge in order to obtain free parking.
Accessible car park equipment
Yes
Customers can purchase their car parking tickets via the APCOA Connect app or website.
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £3.10
- Rate per week £13.50
- Rate per month £46.00
- Rate per 3 months £120.00
- Rate per year £365.00
Refreshment Facilities
No
Pay Phones
Yes
Bicycle Storage
Spaces
34 spaces
In addition 3 lockers are rentable from Stockton Council located in the Car Park.
Type of Storage
Racks
Location
On the approach road opposite the ticket office
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement coaches will pick up / drop off at the bus stops on Station Street due to the station car park not being wide enough for a coach to turn around in. Station Street is the road which runs parallel to the station access road and can be reached by using the footbridge on the station approach road.
The nearest taxi rank is at the station entrance.
Information to plan your onward journey is available in a printable format here