Whyteleafe (WHY)
Whyteleafe station, Whyteleafe Hill, Whyteleafe, Surrey, CR3 0AD
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 12:30
- Opening Hours Saturday: 06:20 - 12:25
- Opening Hours Sunday: No
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Live journey information
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 12:45
- Information Services Opening Times Saturday: 06:10 - 13:10
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Friday: 05:55 - 12:30
- Staff Help Available Saturday: 06:20 - 12:25
- Staff Help Available Sunday: No
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points
Yes
The Assistance Meeting Point is on platform 1, halfway up the platform by the information point.
Customer Services Notes
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Luggage Storage
No
Lost Property
Yes
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step-free access to both platforms via separate entrances and short, steep ramps. Access between platforms via level crossing.
The Assistance Meeting Point is on platform 1, halfway up the platform by the information point.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. A Mobile Assistance team also covers this station.
You can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0808 168 1238 - Please note this is for immediate assistance only
Texting us on 07970 511077
Accessible Toilets
Yes
Toilets may only be available during staffed hours at some locations.
Toilets may only be available during staffed hours at some locations.
Waiting rooms
Yes
A small heated waiting room is available in ticket office when staffed.
Seating area
Yes
Unheated shelters are available on both platforms.
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
Accessible spaces
2 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:55 - 12:30
- Staff help available Saturday: 06:20 - 12:25
- Staff help available Sunday: No
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
pressing the 'emergency & assisted travel' Help Point button
calling us on the freephone number 0808 168 1238 - Please note this is for immediate assistance only
texting us on 07970 511077
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
Customer Help Points and Meeting Point
Yes
The Assistance Meeting Point is on platform 1, halfway up the platform by the information point.
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018
We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
Located on platform 1. These toilets are available during staffed hours.
Accessible Toilets
Yes
Toilets may only be available during staffed hours at some locations.
Toilets may only be available during staffed hours at some locations.
Baby Changing
Yes
Facilties may only be available when the station is staffed.
Waiting Rooms
Yes
A small heated waiting room is available in ticket office when staffed.
Seating Area
Yes
Unheated shelters are available on both platforms.
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
Spaces
124 spaces
Accessible spaces
2 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Yes
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station
Car park CCTV
Yes
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
Bicycle Storage
Spaces
34 spaces
Type of Storage
Stands
Location
Located by the front of the station.
Cycles are left at owners risk. Abandoned cycles may be removed.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.