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Woking (WOK)

Woking station, Station Approach, Woking, Surrey, GU22 7AE

The ticket office at Woking will be closing at 1840 on Sunday 27 and Thursday 31 October and at 1940 on Monday 28 and Wednesday 30 October and on Saturday 2 November 2024.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 22:10
  • Opening Hours Saturday: 06:00 - 22:10
  • Opening Hours Sunday: 07:15 - 22:10

Times shown are for the main ticket office on Platform 5. The opening times for the ticket office on platform 1 are Monday to Friday 0630 - 1330. Saturday 0730 - 1430. Closed on Sunday.

Location

A Ticket Vending Machine with a video help link is located in booking hall of both entrances.

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Woking ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information

No

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: 04:00 - 02:00

Staff Help Available

  • Staff Help Available Monday to Friday: Yes
  • Staff Help Available Saturday: Yes
  • Staff Help Available Sunday: Yes

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Woking.

Trolleys

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free category A Station - This station has step-free access to all platforms.

Ticket barriers and gates

Yes

Wide access gate available.

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

Yes

The waiting rooms on Platforms 1 and 5 are closed until further notice.

Seating area

Yes

Wheelchairs available

Yes

Trolleys

Yes

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.

Impaired mobility set down/pick-up point

No

Accessible spaces

Woking Oriental Road Car Park - September 2023

6 spaces

Woking Premium Car Park - September 2023

6 spaces

Woking Oriental Road Car Park - September 2023 

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible car park equipment

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: Yes
  • Staff help available Saturday: Yes
  • Staff help available Sunday: Yes
Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Toilets

Yes

The toilets are located on Platform 2/4 and Platform 5. The National key toilets are located on Platform 1, Platforms 2/4 and Platform 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].

Accessible Toilets

Yes

Baby Changing

Yes

Baby changing facilities in accessible toilets.

Waiting Rooms

Yes

The waiting rooms on Platforms 1 and 5 are closed until further notice.

Seating Area

Yes

Woking Oriental Road Car Park

Spaces

570 spaces

Accessible spaces

6 spaces

Parking is chargeable for all vehicles except registered Blue Badge holders.

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £2.10
  • Off-peak rate £6.40
  • Rate per day £12.80
  • Rate on Saturday £6.40
  • Rate on Sunday £6.40
  • Rate per week £51.00
  • Rate per month £179.50
  • Rate per 3 months £538.50
  • Rate per year £1795.00
Notes

RingGo Code 2008.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £6.40.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £19.20.

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Register for Complimentary Blue Badge Parking.



Woking Premium Car Park

Spaces

20 spaces

Accessible spaces

6 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Off-peak rate £9.50
  • Rate per day £18.90
  • Rate on Saturday £9.50
  • Rate on Sunday £9.50
Notes

RingGo Code 2019.

Bank Holiday £9.50.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £28.50.



ATM

Yes

Refreshment Facilities

Yes

A coffee kiosk between Platforms 2 and 3. A cafe between Platforms 2 and 3. Starbucks on Platform 4. Vending machines on all platforms.

Shops

Yes

Pay Phones

Yes

Bicycle Storage

Spaces

456 spaces

A New Cycle Hub includes 24 hour access, full CCTV coverage and maintenance tools.

Type of Storage

Compounds

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

Brompton Dock0208 232 3931www.bromptondock.co.uk

Launch date October 2013

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