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Train companies affected:Elizabeth line, Heathrow Express
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ScotRail (SR)

http://www.scotrail.co.uk(external link, opens in a new tab)

Customer Support

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

03448110141

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Tickets and Information

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

03448110141

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Accessible Travel

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

0800 0461634

https://www.scotrail.co.uk/plan-your-journey/accessible-travel(external link, opens in a new tab)

Lost Property

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

03448110141

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

Including general enquiries and complaints, help for Smart products and help for travel agents. Calls are charged at national rates.

Web Address

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Phone Number

03448110141

Postal Address

  • ScotRail Customer Relations
  • PO BOX 7030
  • Fort William

Notes

Customer Services are available between 07:00 and 22:00, 7 days a week.

Seat Reservations

No

Telesales

Opening Hours
  • Monday to Sunday & Public Holidays: 07:00 - 22:00

Including general enquiries and complaints, help for Smart products and help for travel agents. Calls are charged at national rates.

Web Address

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Phone Number

03448110141

Postal Address
  • ScotRail Customer Relations
  • PO BOX 7030
  • Fort William
Notes

Customer Services are available between 07:00 and 22:00, 7 days a week.

Business Travel

Opening Hours
  • Monday to Sunday & Public Holidays: 07:00 - 22:00

Including general enquiries and complaints, help for Smart products and help for travel agents. Calls are charged at national rates.

Web Address

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Phone Number

03448110141

Postal Address
  • ScotRail Customer Relations
  • PO BOX 7030
  • Fort William
Notes

Customer Services are available between 07:00 and 22:00, 7 days a week.

Group Travel

Opening Hours
  • Monday to Sunday & Public Holidays: 07:00 - 22:00

Including general enquiries and complaints, help for Smart products and help for travel agents. Calls are charged at national rates.

Web Address

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Phone Number

03448110141

Postal Address
  • ScotRail Customer Relations
  • PO BOX 7030
  • Fort William
Notes

Customer Services are available between 07:00 and 22:00, 7 days a week.

Buying tickets on the train

Notes

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

Ticketless Travel Policy

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

Web Address

https://www.scotrail.co.uk/plan-your-journey/accessible-travel(external link, opens in a new tab)

Phone Number

0800 0461634

Text Relay Number

1800108000461634

Opening Hours

  • Monday to Sunday & Public Holidays: 07:00 - 22:00

Including general enquiries and complaints, help for Smart products and help for travel agents. Calls are charged at national rates.

Web Address

https://www.scotrail.co.uk/about-scotrail/contact-us(external link, opens in a new tab)

Phone Number

03448110141

Postal Address

  • ScotRail Customer Relations
  • PO BOX 7030
  • Fort William

Notes

Customer Services are available between 07:00 and 22:00, 7 days a week.

Email Address

[email protected]

Web Address

https://www.scotrail.co.uk(external link, opens in a new tab)

Phone Number

03448110141

Postal Address

  • Atrium Court
  • 50 Waterloo Street
  • Glasgow
  • G2 6HQ

Managing Director

Joanne Maguire

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