Last updated:Today at 23:33
Train companies affected:National Rail
Last updated:Today at 23:03
Train companies affected:Avanti West Coast, TransPennine Express
Hertford North station, North Road, Hertford, Hertfordshire, SG14 1NB
Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
No
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Yes
Yes
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Great Northern website.
No
The Assistance Meeting Point is by the station foyer, opposite the ticket office.
No
Yes
If you have lost something at a Great Northern station or onboard a Great Northern train, please visit the Great Northern website and use the webform to register your lost item.
Some Great Northern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
Yes
Some step-free access, may be in one direction only - please check details.
This is a Category B3 station: Step free access to booking office and platforms 2&3. Steps to platform 1 (some trains to London).
The Assistance Meeting Point is by the station foyer, opposite the ticket office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Yes
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Yes
Yes
Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.
Alternatively, you can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Yes
Toilets may only be available during staffed hours at some locations.
Yes
A heated waiting room is available on platforms 1 and 2.
An unheated shelter is available on platform 1.
Yes
No
No
No
Located at the front of the station
7 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
No
The Assistance Meeting Point is by the station foyer, opposite the ticket office.
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Yes
Toilets are located on platforms 2/3.
An accessible toilet is available on platform 2.
Yes
Toilets may only be available during staffed hours at some locations.
Yes
Facilties may only be available when the station is staffed.
Yes
A heated waiting room is available on platforms 1 and 2.
An unheated shelter is available on platform 1.
Yes
APCOA Parking UK
122 spaces
7 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
No
Located at the front of the station
Yes
Yes
Yes
No
No
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Great Northern website.
76 spaces
Stands
Located by the station entrance.
Cycles are left at owners risk. Abandoned cycles may be removed
Yes
Yes
There are no cycle hire facilities at this station
Please click the link for details regarding the rail replacement bus location.
A taxi rank is located at the front of the station.
Information to plan your onward journey is available in a printable format can be found here
Your guide to the station and its services
(external link, opens in a new tab)Local information when you arrive at the station
PDF (1.3MB)
(download link)PDF (215k)
(download link)