Business Plus

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Outward Tickets are valid ONLY on the date shown on the ticket(s). Where applicable, you must travel in the class and reserved seat(s) shown on the ticket(s).

Tickets can be bought in advance or immediately before travel. You can reserve a seat on many longer distance services. Reservations are recommended on busy services. There are no restrictions on when you can travel, however if you wish to change your date of outward travel or the origin andor destination of your ticket, you will need to buy a new ticket and apply for a refund on your existing ticket (see below).

Conditions of UseYou must travel in the class of accommodation shown on your ticket. Railcard holders travelling on a discounted ticket must carry their Railcard when they travel. If a Railcard holder fails to produce their valid Railcard with their ticket, they will be required to pay a full priced ticket for their journey as if no Railcard andor no ticket were held.The outward part of the ticket is only valid for travel when accompanied by the unused return part of the same ticket.

When and where the ticket can be used

The outward portion of a Business Plus ticket is valid for travel on any train on the date shown on your ticket until 0429 on the following day, by which time all travel must be completed.

Travelling via London.If the route shown on the ticket has a + the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool St and Paddington)by either London Underground, Docklands Light Railway (DLR) or Great Northern/Thameslink services appropriate to the route of the journey being made. 

NOTE, Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portionsof Super Off-Peak Returns) and until 0429 the following day. - Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted.Travel restrictions do not apply on public holidays.

Your ticket is refundable. If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date. You may be required to pay an administration fee. The refund amount will normally take into account any use you have made of the ticket and in some circumstances no refund will be paid.

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