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Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
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Caledonian Sleeper (CS)

https://www.sleeper.scot/(external link, opens in a new tab)

Customer Support

  • Monday to Friday: 09:00 - 17:30
  • Saturday: 08:30 - 15:30
  • Sunday: 12:00 - 20:30

03300600500

https://www.sleeper.scot/help-support/contact-us/(external link, opens in a new tab)

Tickets and Information

  • Monday to Friday: 09:00 - 17:30
  • Saturday: 08:30 - 15:30
  • Sunday: 12:00 - 20:30

03300600500

https://www.sleeper.scot/help-support/contact-us/(external link, opens in a new tab)

Accessible Travel

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

0800 904 7267

https://www.sleeper.scot/help-support/before-your-trip/#4(external link, opens in a new tab)

Lost Property

Yes

03300600500

[email protected]

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Opening Hours

  • Monday to Friday: 09:00 - 17:30
  • Saturday: 08:30 - 15:30
  • Sunday: 12:00 - 20:30

Web Address

https://www.sleeper.scot/help-support/contact-us/(external link, opens in a new tab)

Phone Number

03300600500

Postal Address

  • Guest Service Centre
  • 1 Union Street
  • Inverness
  • IV1 1PP

Seat Reservations

Yes

Seat and room reservations are required for travelling on all Caledonian Sleeper services.

Telesales

Opening Hours
  • Monday to Friday: 09:00 - 17:30
  • Saturday: 08:30 - 15:30
  • Sunday: 12:00 - 20:30
Web Address

https://www.sleeper.scot/help-support/contact-us/(external link, opens in a new tab)

Phone Number

03300600500

Postal Address
  • Guest Service Centre
  • 1 Union Street
  • Inverness
  • IV1 1PP

Business Travel

Opening Hours
  • Monday to Friday: 09:00 - 17:30
  • Saturday: 08:30 - 15:30
  • Sunday: 12:00 - 20:30
Web Address

https://www.sleeper.scot/help-support/contact-us/(external link, opens in a new tab)

Phone Number

03300600500

Postal Address
  • Guest Service Centre
  • 1 Union Street
  • Inverness
  • IV1 1PP

Group Travel

Opening Hours
  • Monday to Friday: 09:00 - 17:30
  • Saturday: 08:30 - 15:30
  • Sunday: 12:00 - 20:30
Web Address

https://www.sleeper.scot/help-support/contact-us/(external link, opens in a new tab)

Phone Number

03300600500

Postal Address
  • Guest Service Centre
  • 1 Union Street
  • Inverness
  • IV1 1PP

Ticketless Travel Policy

Web Address

https://www.sleeper.scot/(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 00:00 - 23:59

To ensure your assistance booking is logged and guaranteed please request your assistance 2 hours before the train is to due to leave its originating service station.

Web Address

https://www.sleeper.scot/help-support/before-your-trip/#4(external link, opens in a new tab)

Phone Number

0800 904 7267

Notes

To ensure your assistance booking is logged and guaranteed please request your assistance 2 hours before the train is to due to leave its originating service station.

Opening Hours

Yes

Email Address

[email protected]

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03300600500

Email Address

[email protected]

Web Address

https://www.nationalrail.co.uk/(external link, opens in a new tab)

Phone Number

03300600500

Postal Address

  • 1 Union Street
  • Inverness
  • IV1 1PP

Managing Director

Kathryn Darbandi

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