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Transport for Wales (AW)

https://www.tfwrail.wales/(external link, opens in a new tab)

Customer Support

  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

03333211202

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Tickets and Information

  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

03333211202

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Accessible Travel

  • Monday to Sunday & Public Holidays: 00:00 - 23:09

Except 26 and 26 December

03330050501

https://tfw.wales/info-for/passengers/accessible-travel/policies-and-information(external link, opens in a new tab)

Lost Property

  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

03333211202

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Opening Hours

  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Phone Number

03333211202

Postal Address

  • 3 Llys Cadwyn
  • Pontypridd
  • -
  • Rhondda, Cynon, Taff
  • CF37 4TH

Seat Reservations

Yes

More information at https://tfw.wales/ways-to-travel/rail/travel-information/reserve-your-place

Telesales

Opening Hours
  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Phone Number

03333211202

Postal Address
  • 3 Llys Cadwyn
  • Pontypridd
  • -
  • Rhondda, Cynon, Taff
  • CF37 4TH

Business Travel

Opening Hours
  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Phone Number

03333211202

Postal Address
  • 3 Llys Cadwyn
  • Pontypridd
  • -
  • Rhondda, Cynon, Taff
  • CF37 4TH

Group Travel

Opening Hours
  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Phone Number

03333211202

Postal Address
  • 3 Llys Cadwyn
  • Pontypridd
  • -
  • Rhondda, Cynon, Taff
  • CF37 4TH

Buying tickets on the train

Notes

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train

Ticketless Travel Policy

Web Address

https://tfw.wales/about-us/transparency/revenue-protection-policy(external link, opens in a new tab)

Opening Hours

  • Monday to Sunday & Public Holidays: 00:00 - 23:09

Except 26 and 26 December

Web Address

https://tfw.wales/info-for/passengers/accessible-travel/policies-and-information(external link, opens in a new tab)

Phone Number

03330050501

Opening Hours

  • Monday to Saturday & Public Holidays: 08:00 - 20:00
  • Sunday: 11:00 - 20:00

We can help with anything from finding the best route for you, letting you know how disruption might affect your journey, support with changing your tickets or claiming compensation.

Web Address

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Phone Number

03333211202

Postal Address

  • 3 Llys Cadwyn
  • Pontypridd
  • -
  • Rhondda, Cynon, Taff
  • CF37 4TH

Web Address

https://tfw.wales/help-and-contact/rail/contact-us(external link, opens in a new tab)

Phone Number

03333211202

Postal Address

  • 3 Llys Cadwyn
  • Pontypridd
  • -
  • Rhondda, Cynon, Taff
  • CF37 4TH

Managing Director

Jan Chaudhry-van der Velde

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