Carshalton (CSH)

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

The Assistance Meeting Point is by the station entrance.

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

• Thameslink

• South Western Railway

• Southeastern

• Transport for London including London Overground

• London North Western Railway

If you have found an item of lost property, please hand it in to a member of staff.

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.

Alternatively, you can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point

• Calling our freephone number: 0800 138 1016

• Textphone: 0800 138 1018

Toilets may only be available during staffed hours at some locations.

Heated and step free waiting rooms are available on each platform during staffed hours.

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

The Assistance Meeting Point is by the station entrance.

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

You can also arrange assistance by:

• Pressing the “emergency & assisted travel” button on a station Help Point

• Calling our Assisted Travel team on: 0800 138 1016

• Texting us on: 0800 138 1018

We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets (including the accessible toilet) are located on platform 1.

Toilets may only be available during staffed hours at some locations.

Heated and step free waiting rooms are available on each platform during staffed hours.

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.